The world's second largest supplier of telecommunications equipment and software for the carrier and enterprise markets

• Managed 80 trainers and support staff in nine locations throughout Asia
• Supervised the delivery of hundreds of different training courses in several languages to Nortel customers
• Managed sales and employee training in the region, including the training component of the annual sales conference

• Training was delivered by face-to-face methods, by web based delivery and by video conference
• Equipment was utilized which was often located in another Nortel office in North America or Europe

• Operated training on a break-even basis despite the downturn in the telecommunications market
• Increased the use of equipment located in other Nortel offices or labs, thereby avoiding huge capital expenditures
• Increased the responsiveness of the training organization to fast changing customer needs
• Increased the effectiveness of the sales force through well organized sales and product training courses

• Nortel sales staff during planning and post delivery sales stages
• Customers of Nortel and its distributors
• Training organizations in North America and Europe
• Nortel employees

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